Who are you and how can they help me?
– Is a company or an independent professional, with license to sell own experiences/products, verified by Mapeotour
- Can promote experiences/products from other owner to complete destination
- It may be thanks to him that you met Mapeotour, don’t forget in your registration to mention him/her like YOUR TOURMAKER
– Some Owners are perfectly knowledgeable about destinations/experiences/products and can help you better than anyone else to resolve your questions and doubts. Don’t forget to mention it when registering on the platform as a new user! Otherwise, get in touch with our CONTACT PAGE so we can help you and you can reserve the desired product with complete confidence.

Who are you and how can they help me?
- It’s a travel lover between us and some guests!
– An affiliate can be a company, an independent professional or a guest, that promotes the platform’s experiences/products.
- It may be thanks to him that you met Mapeotour, don’t forget in your registration to mention as YOUR TOURMAKER
– Some Affiliates are perfectly knowledgeable about experience/product/destination and can help you better than anyone else to resolve your questions and doubts. Don’t forget to mention it when registering on the platform as a new user! Otherwise, get in touch with our CONTACT PAGE so we can help you and you can book desired experience/product with complete confidence.

Who are you and how can they help me?
- It’s a connecting person between us and some guests!
– Can be an owner or an affiliate that promotes platform’s experiences/products.
- It may be thanks to him that you met Mapeotour, don’t forget in your registration to mention YOUR TOURMAKER
– Some TourMakers are perfectly knowledgeable about experience/product/destination and can help you better than anyone else to resolve your questions and doubts. Don’t forget to mention it when registering on the platform as a new user! Otherwise, get in touch with our CONTACT PAGE so we can help you and you can book desired experience/product with complete confidence.

MAPEOTOUR assumes responsibility for the booking procedures. The characteristics and conditions of each experience result from the information sent by owners/tourmakers, and their updates are their sole responsibility. Therefore, MAPEOTOUR has no responsibility for any differences in the characteristics and conditions of the products that may be found during the same. Any changes to experience characteristics, photographs, booking confirmation and cancellation conditions are included by owners/tourmakers on MAPEOTOUR platform for guest information.

Guests are responsible for the veracity of all information relating to his/her personal identification provided to MAPEOTOUR. Booking confirmation always presupposes sending proof of bank transfer with amount of the respective booking to the email info@mapeotour.com (when necessary). The bank transfer receipt must be legible, indicate the transaction number and date, destination account and source account of the transaction. If the reservation start date is less than 6 days after the booking request, bank transfer receipts with the scheduled date will not be accepted. Guest must remain communicative and available to respond to any contact from the MAPEOTOUR bookings service. If any anormal situation, the guest may also contact MAPETOUR’s reservation support services when they notice the aforementioned anomalies, so that the necessary steps can be taken to correct or justify the situation together with the MAPEOTOUR owner/tourmaker, driver, guide, leader, representative...

(1) Make sure you have ALL the necessary DOCUMENTATION up to date, you are solely responsible for it.

(2) If you travel by plane, pay attention to the dimensions and weight required (never take the maximum weight, yes, you will bring some memories, think about them).

(3) Forget your society for a few days and respect the destination you are visiting, the people, their customs, traditions, gastronomy and you will be culturally enriched.

You book and pay when guests minimum is reached. You will be informed by email.

When booking, you don't pay immediately (except experiences/products with "INSTANT BOOKING"). Depending on experience booked, we confirm availability and you will then receive an email with information from platform about the progress of your booking or instant booking, with respective link to make payment. Or with booking cancellation request due to missing guests or availability.

(1) PAYMENT – It must be done within the time period stipulated on the platform. It can be done using one of the payment methods available on the platform. Refund (see conditions when booking).

(2) REFUND – After registration and payment, a full refund will be possible if the minimum number of guests is not reached. If the trip is confirmed, the refund will not be full by MAPEOTOUR. You may, however, be fully refund by the cancellation insurance, if the reason is in one of the clauses provided for by the insurance.

(3) EMAILS – Automatic emails are in English.

(4) TRAVEL INSURANCE – A lot of experiences/products come with own insurance included in different experiences/products. You receive link to document when your booking is confirmed. Click and read the page!

(5) MAPEOTOUR ASSISTANCE – All assistance is provided in 4 languages, Guest CONTACT PAGE.

(6) WEBSITE – English, as default. Affiliates, owners & guests can switch to another language, whether they Portuguese, French & Spanish (automatic translation, may contain some errors).

Cancellations – All experiences/products have conditions suited to your needs and cancellations may vary. Check the conditions at booking.

01- Until 02 days before 80% refund, after non-refundable
02- Until 03 days before 80% refund, after non-refundable
03- Until 04 days before 80% refund, after non-refundable
04- Until 05 days before 80% refund, after non-refundable

05- Until 08 days before 80% refund, 7-5 days before 50% refund, after non-refundable
06- Until 16 days before 80% refund, 15-10 days before 50% refund, after non-refundable
07- Until 36 days before 80% refund, 35-30 days before 50% refund, after non-refundable
08- Until 61 days before 80% refund, 60-50 days before 50% refund, after non-refundable
09- Until 61 days before 80% refund, 60-50 days before 50% refund, after non-refundable
10- Until 91 days before 80% refund, 90-75 days before 50% refund, after non-refundable
11- Until 121 days before 80% refund, 120-100 days before 50% refund, after non-refundable

12- Tailor-made: (1) Sent at the time of the proposal, based on the services requested. (2) Non-refundable deposit amount. (3) Deposit amount including VAT.

Defined by Mapeotour and/or Owner. Up to 3 main departure locations, with possibility of 2 more locations upon bookings. Maximum 5 locations!

Price of each experience/product is set by Mapeotour and/or its owners, PVP with VAT included.

Each person books their own transport to meeting point, so you can extend your experience/product time by hours or days.

When not included, it is up to the guest to book once the minimum number of guests reached and confirmed by platform email.

Mapeotour and its owners/partners are not responsible for the luggage and other belongings they transport, regardless of the location or means of transport used. In case of theft, deterioration or destruction, you must immediately complain in writing to the service provider, keeping a copy of the complaint. We always recommend that you stay with your luggage during loading and unloading operations, and don’t forget to read the travel insurance document that includes your luggage.

1- 100% MAPEOTOUR - When booking experience/product are made 100% through Mapeotour platform, seats are assigned according to the date & time of booking (not applicable for public transport such as flights, trains, regular buses…). First person to book goes first, last person to book goes last…

2- MULTI-PLATFORM - When bookings are shared with other partners and their platforms, seats are randomly assigned.

All experiences/products come with insurance included. For cancellation insurance, is not already included.

Doubts ? Check out our page “Frequently Asked Question’s“ with more information or write on the experience page you wish to book (in the questions and answers section). Thank you.